Isolation Is the Dream Killer:Barbara Sher and the Science of Asking for HelpBarbara Sher (1935–2020) spent nearly fifty years helping people figure out what they wanted and then go get…
When the Feedback Sandwich Works — And When It BackfiresThe Critique, or Feedback, Sandwich has been around for years. I ‘ve written about it before. Open with something positive. Deliver…
In 1984, a research team did something to forty-three headache sufferers that would be hard to get approved today.Everyone in the study had recurrent tension headaches. They were hooked up…
Tap Here For 5 Zeigarnik Interactive Cards Nearly a century ago, a young psychology student named Bluma Zeigarnik made a remarkable discovery — in a café, of all places. Her…
Here are two techniques to control, manage, and direct better conversation. The Critique Sandwich gives feedback while giving credit to the thoughtfulness of the other person. The BIFF Method applies…